Frequently Asked Questions

Yes, test kits are 100% legal and safe to purchase. To ensure maximum privacy we encourage you to pay with a cryptocurrency and order to a friend. Customer data is deleted automatically.

All our reagent bottles are shipped tightly packed in a plastic jar filled with hygroscopic vermiculite for your safety. Vermiculate is completely safe and will absorb any spills, however remember to always wear gloves when handling reagents. Avoid fumes and use protective eyewear if available.

Yes, all packages are sent in plain envelopes or boxes. We do not sign with our full brand name, but with our company name abbreviation “C.S. sp. z o.o.” instead. If you are worried what to tell your roommates, if required it’s best to honestly admit that you want to keep your friend safe.

Ultra-stealth delivery is available – upon customer request in the checkout notes we will remove all drug-related fliers and stickers. More information available on the detailed Shipping & Delivery page.

Dispatch:

All orders placed before 10:00 GMT are shipped on the same day from Monday to Friday, excluding holidays.

Delivery options:

• Personal pickup – available in Oslo in Norway and Warsaw, Poland
• Non-tracked Priority Air Mail ~ 3,50€ – not for multiple-use kits
• Tracked Priority Air Mail ~ 5,00€ – not for multiple-use kits
• DPD / DPD Pickup Points (Carbon Neutral) – starting at 11€+, available only in Europe
• DHL – available in Europe for small packages, most affordable to countries far from Poland

For legal and safety reasons we do not mail any multi-use reagents bottles. All multiple-use products are delivered by a safety compliant courier (EU only) to ensure express delivery and premium reagent quality. A few more days in transit can make a huge difference.

Delivery time:

Please note that all delivery dates are estimated by the shipping companies, not guaranteed.

• Mail usually takes 2-5 work days, however please allow up to 21 days after shipping for your package to arrive.
• DPD / DHL is usually delivered within 2-5 days. Please follow the tracking and call relevant shipping company in case of any issues.

Yes, we offer:

• Free non-tracked priority air mail for all Dual test orders
• Free express courier* shipping for all orders above 80€ (mutually exclusive with discount codes)

*If your order exceedes 80€ but does not contain any reagent tests we will ship it by tracked priority air mail.

We do ship our single-use kits worldwide.

After placing an order, our automatic e-mail system generates and sends you all the details, including tracking link if available. If you don’t see a new message in your inbox, please make sure to check your spam folder.

We accept returns for 30 days after purchase if the product is not used. We refund full product costs for any undelivered orders in Europe. Because mail tracking is not supported in some countries we DO NOT offer any refunds or reships for non-EU orders.