Shipments and returns 

FAQ

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Can I trust you?

YES. We have been selling reagents since 2016 and have had well over 10.000 satisfied customers ever since. We also supply a few well established european non profit organisations, feel welcome to check them out on our home page.

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Is the package discreet?

ALWAYS. We always use discreet packaging with our company name abbreviation "C.S. Sp. z o.o." printed on the outside of a plain box. Single-use test kits will fit in your mailbox and are available with NO signature. 

If you would like to upgrade your package to ultra-stealth, let us know in the checkout notes. We will remove all the charts, labels and include only safety stickers and SDS documentation.  All instructions required to start testing are available on our website for download.

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What is the substance in the jar with reagents?

Multiple-use bottles are secured in a packaging jar filled with hygroscopic vermiculate. This is done to provide legal delivery conditions and safety. We recommend not removing the bottles from the packaging jar between uses.

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How fast do you send out the package?

SAME DAY shipping for all purchases before 11 GMT after receiving the payment.

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How fast will I recieve my order and what are my shipping options?

(single-use kits)


FREE PRIORITY AIR MAIL
Europe: 2-14 days

World: 5-21 days

TRACKING upgrade (signature required): €2.16.

(multiple-use kits)


DPD / DPD Pickup Points (Safety Compliant Courier)
Europe: 2-5 days
Starting at 14 EUR. Tracking is available and a signature might be required.

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Shipments and returns policy

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Chemical Safety sp. z o.o. ("we" and "us") is the operator of (https://chemical-safety.eu) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 1. General

 Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 2. Shipping Costs

 Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 3. Returns

 3.1 Return Due To Change Of Mind

 Chemical Safety sp. z o.o. will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Chemical Safety sp. z o.o.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 3.2 Warranty Returns

 Chemical Safety sp. z o.o. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Chemical Safety sp. z o.o. to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

 (b) a refund in store credit

 (c) a replacement item sent to you (if stock is available)

4. Delivery Terms

 4.1 Transit Time Domestically

 In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

 Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 4.4 Change Of Delivery Address

 Orders placed before 03 AM - HKT (UTC+08) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 4.4 Change Of Delivery Address

 For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 4.5 P.O. Box Shipping

 Chemical Safety sp. z o.o. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 4.6 Military Address Shipping

 We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 4.7 Items Out Of Stock

 If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 4.8 Delivery Time Exceeded

 If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 5. Tracking Notifications

 Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 6. Parcels Damaged In Transit

 If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 7. Duties & Taxes

 7.1 Sales Tax

 Sales tax has already been applied to the price of the goods as displayed on the website

 7.2 Import Duties & Taxes

 Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Chemical Safety sp. z o.o. encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Chemical Safety sp. z o.o. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 8. Cancellations

 If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 9. Insurance

 Parcels are insured for loss and damage up to the value as stated by the courier.

 9.1 Process for parcel damaged in-transit

 We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 9.2 Process for parcel lost in-transit

 We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 10. Customer service

 For all customer service enquiries, please email us at sklep@sin.org.pl